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    HomeBusinessFrom Stress to Support: Rethinking HR’s Role

    From Stress to Support: Rethinking HR’s Role

    Writer: Kashaf Amin

    Shiza Sajid,
    Muhammad Anas Abdullah,

    Do you know that around 1 in 6 employees struggle with mental health issues in the workplace,yet many organizations still treat it as an afterthought. Mental health at the workplace encompasses various factors, including psychosocial risks, work-related stress, and emotional and social well-being. A healthy mental state enables employees to cope with work stress, utilizing their abilities efficiently and giving 100% to their job.

    Improving mental health at work isn’t optional; it isa key part of HR’s primary responsibilities. From reducing workplace stressors to supporting individuals living with mental health conditions to contribute more effectively to work and promoting mental health, HR is in a powerful position to lead the change. It’s not about policies, it’s about listening and solving problems of employees and building an environment where everyone can flourish.

    A healthy and peaceful workplace can be created by making mental health part of daily conversations, ensuring employees feel secure, valuable, and supported. This means normalizing open-door conversations, where employees feel comfortablesharing how they are doing. Policies must be people-centered, fostering an environment of flexibility, fairness,and supporting life beyond the desk. It’s just as important to train leaders to approach with empathy and address mental health problems thoughtfully. When HR acts with compassion, consistency, and a genuine dedication to employee well-being, they foster an environment where employees don’t just survive—they thrive.

    When Hr provides meaningful support to employees facing mental health issues, the positive impacts are far-reaching. Employees feel understood, valued, and more confident reaching out for assistance without fear of stigma. With proper accommodations,flexible work schedules, and access to mental health services, they’re more likely to be engaged and productive.  This approach not only reduces absenteeism but also builds trust in leadership and strengthens the company culture.Most importantly, it cultivates a sense of belonging, where employees know they’re not alone and where their well-being is a top priority.This kind of support benefits not just individuals, but teams and the company as a whole.

    Despite substantial advantages of Hr support for mental health, several challenges and limitations canobstruct its effectiveness. One major obstacle is the persistent stigma surrounding mental health,which causes many employees to hesitate in seeking help due to concern about judgment or negative consequences on their career. Moreover, Hr department may lack the necessary resources or expertise to adequately address complex mental health concerns, making it difficult to provide proper support. Balancing the need for emotional support with maintaining professional boundaries can also be tricky, as HR must ensure it does not overstep into areas that require proper professional counseling. Additionally,  ensuring consistency across departments in implementing mental health policies is a common difficulty,as some managers may not fully understand or prioritize these initiatives.There may also be resistance from top management, with some leaders not fully appreciating the value of mental health initiatives, which can hinder even the most well-designed programs from gaining traction.

    Finally, financial constraints may limit the ability to implement and sustain effective mental health programs, thereby preventing HR from fully meeting the needs of employees. These challenges underscore the need for a sustained commitment, adequate resources, and ongoing training to make mental health support a genuine priority in the workplace. These challenges highlight the significance of continual investment, education, and leadership buy-in to ensure that mental health support is truly incorporated into the workplace culture.


    Mental health isn’t just a personal matter—It’s a basic need. When HR takes the lead with empathy, care, and smart strategy, it fosters an environment where employees don’t just work—they thrive.Human-centered leadership is the initial step toward a healthier workplace.


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