A significant relief has been introduced for bank customers in Pakistan, easing the process of resolving complaints related to banking services.
As reported by Pakistan Observer, the complaint resolution period for bank customers has been shortened to 30 days, ensuring faster solutions for their issues.
Previously, under the Banking Companies Ordinance of 1962, banks were given 45 days to address customer complaints. Now, customers can take action if banks fail to resolve their issues within the new 30-day limit.
If banks don’t address complaints within this timeframe, customers can escalate their grievances to the Banking Ombudsman of Pakistan. However, specific conditions must be met before taking this step.
Before filing a complaint with the Ombudsman, the customer must first approach the bank directly for a solution. If the bank fails to respond or gives an unsatisfactory response within 30 days, the customer can file a complaint with the Ombudsman within the following 30 days.
If there’s a valid reason for any delay in filing the complaint, the Banking Ombudsman may accept the case, even beyond the time limit.
